[Saurabh BediModerator]

Hello,

Thank you for your interest in OptiSystem.

In order to proceed further and provide you with the most relevant information and support, I would appreciate if you could share a few additional details about yourself:
• University/Company:
• Job Title:
• University/Company Email:
• Phone Number:
This will help us better understand your needs and ensure we offer the best possible solution for you.

Also, please share the snapshots of the error messages you are getting?

Please share all the above information at support@optiwave.com

Best,
Saurabh Bedi.

[Saurabh BediModerator]

Hello Mustafa,

In order to proceed further and provide you with the most relevant information and support, I would appreciate it if you could share a few additional details about yourself:
• University/Company:
• Job Title:
• University/Company Email:
• Phone Number:

Also, if you already have a license for OptiSystem then please send me the license number. we have built a system for such application which we only share with our paid customers.

If possible, can you please share the project file (in a zipped format) for the simulation? It will be helpful for us to understand your simulation system. You can also check the OFDM examples in OptiSystem Example library and modify it for LiFi using the LOS Channel component.

Please share all the above information at support@optiwave.com

Warm Regards,
Saurabh Bedi.

[Saurabh BediModerator]

Hello,

Thanks for reaching out to us!

Unfortunately, we do not allow to try multiple free-evaluations on the same PC. It’s limited to only one machine. You can try to download the installer file on another PC and it should work fine.

Also, If you need OptiSystem for longer duration to complete your project, then I urge you to lease the license (for 1 year) or apply for the student license, which are at subsidized rates. Let me know if you need further assistance with it?

I hope this was helpful?

Warm Regards,
Saurabh Bedi.

[Saurabh BediModerator]

Hello,

Can you please clearly state your query? How can we assist you?

Best,
Saurabh Bedi.

[Saurabh BediModerator]

Dear Francisco,

Thanks for reaching out to us.

We understand that your evaluation period for OptiSystem has ended. Unfortunately, we cannot extend the evaluation. We invite you to purchase a license or lease to continue utilizing our software.

Benefits of a licensed version:
– Uninterrupted access
– Regular updates
– Comprehensive technical support

You can talk to your supervisor for support. Please let me know if you have any questions.

We look forward to hearing from you again.

Best,
Saurabh Bedi.

[Saurabh BediModerator]

Hello Khalil,

Thank you for your interest in our product. Experience our solution firsthand with our free 30-day evaluation.

To get started:

1. Register at https://optiwave.com/register/
2. Access the evaluation from your account dashboard at https://optiwave.com/?evaluations
Please register yourself using professional email address.

Our support team is available during the evaluation period. Explore our photonics design software and see how it can benefit your organization.

Warm Regards,
Saurabh Bedi.

[Saurabh BediModerator]

Hello,

We addressed some of your issues before as well. Thanks for reaching us!

Can you please share your MATLAB code and your project file in a zipped format at support@optiwave.com ? We need these files to investigate further.

Best,
Saurabh Bedi.

[Saurabh BediModerator]

Hi Fady,

Thanks for your interest in our product.

In order to proceed further and provide you with the most relevant information and support, I would appreciate it if you could share a few additional details about yourself:
• University/Company:
• Job Title:
• University/Company Email:
• Phone Number:
This will help us better understand your needs and ensure we offer the best possible solution for you.

Please share above info at support@optiwave.com

Best,
Saurabh Bedi.

[Saurabh BediModerator]

Hello,

In order to proceed further and provide you with the most relevant information and support, I would appreciate it if you could share a few additional details about yourself:
• University/Company:
• Job Title:
• University/Company Email:
• Phone Number:
This will help us better understand your needs and ensure we offer the best possible solution for you.

Please share all the above information at support@optiwave.com

Best,
Saurabh Bedi

[Saurabh BediModerator]

Hello Abdulaziz,

Which software you want to install? Also, did you register for an evaluation version?

Also, In order to proceed further and provide you with the most relevant information and support, I would appreciate it if you could share a few additional details about yourself:
• University/Company:
• Job Title:
• University/Company Email:
• Phone Number:
This will help us better understand your needs and ensure we offer the best possible solution for you.

Please share all this information at support@optiwave.com

Best,
Saurabh Bedi.

[Saurabh BediModerator]

Hello Haifa,

Thanks for reaching us!

Once you simulate your FBG in OptiGrating, then you can export its output response in the form of .txt file inside the ‘OptiGrating’ component in OptiSystem. To have a further understanding of it on how to export the data into OptiSystem, I urge you to read the Help document of ‘OptiGrating’ component in OptiSystem. You right click on the component and select Component Help or you can double click on the component in the library window.

Let me know if this resolves your issue? For any further communication, feel free to reach out to me at saurabh.bedi@optiwave.com.

Warm Regards,
Saurabh Bedi.

[Saurabh BediModerator]

Hi Arnav,

You request for student license was approved already. We approved it again. Please allow 48 hrs to receive an email from Optiwave. If you still did not get any email, kindly reach out to us at support@optiwave.com

Best,
Saurabh Bedi.

[Saurabh BediModerator]

Hi Rajesh,

Thanks for reaching out to us.

In order to further assist, I would like to have some more information from you. Can you please send us the screenshot of the error message you get?

Also, please send us the screenshot of the following links:
http://localhost:1947/int/devices.html
http://localhost:1947/int/features.html
http:/localhost:1947/int/diag.html

Kindly send all this information to support@optiwave.com.

Thanks a lot.

Best,
Saurabh Bedi

[Saurabh BediModerator]

Hello Han,

Thanks for reaching us!

Before assisting further, I would like to have some more information from you:
1. Which simulation tool did you installed?
2. Can you please share the snapshot of the files installed on your PC for that particular software?

The software installer should install the necessary files and dependencies along with the Application examples in Documents folder.
I suggest you uninstall the software completely and re-install the softwre.

If problem persists, please share the above details at support@optiwave.com

Best,
Saurabh Bedi.

[Saurabh BediModerator]

Hello Bharath,

Thanks for reaching us.
In order to assist further, can you please share the screenshot of the entire error message you get? Also, please share the screenshots of the following links:-
http://localhost:1947/int/devices.html
http://localhost:1947/int/features.html
http:/localhost:1947/int/diag.html
http://localhost:1947/int/log.html

Please share the above details at support@optiwave.com.

Best,
Saurabh Bedi.