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Update 13.0.3

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(joined April 2014)
Participant

Good morning,
I received today an email containing a link and password to upgrade my version to 13.0.3. When i open the link on the browser and enter the password, nothing happens and i get stuck in the same page.
Does this happen to somebody else?

Responses (8):

    • #21395
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      Alessandro Festa
      Participant

      Good morning,
      I received today an email containing a link and password to upgrade my version to 13.0.3. When i open the link on the browser and enter the password, nothing happens and i get stuck in the same page.
      Does this happen to somebody else?

    • #21408
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      Bryan Tipper
      Participant

      My initial guess is that you have spaces at the end of your password when copying/pasting. You might also want to try a different browser (as this seems to rectify these issues from time to time).

      Cheers,
      Bryan

      +1
      • #21410
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        Alessandro Festa
        Participant

        Hi Bryan, thanks for your help! I probably copied a space at the end as you suggest, I am now able to download the upgrade file.

        Best Regards!

        Alessandro

    • #21411
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      Alessandro Festa
      Participant

      I succesfully upgraded to 13.0.3…thanks again for your help Bryan.

    • #21433
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      Ravil
      Participant

      Hi Alessandro!

      I have a question just out of my curiosity, I don’t think that received the email with the update that you have mentioned about. Does it come to university’s email or do you need to be a purchaser of the software yourself? What version of OptiSystem did you have before?

      • #21463
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        Alessandro Festa
        Participant

        Hi Ravil, is your license updated yearly? As you may know, minor/major releases are free only if you have a “running” subscription. The license I have is from my company but I am the reference person, this is why the email was sent to me. Let me know if my answer helps.

    • #21443

      nice, version 13!!! i like it 🙂

    • #21489
      Ajay Vyas
      Participant

      Hi
      is the update version for all licence user who has version 13.0. or not.
      I have 13.0.2 . I purchased the optisystem 12.2 version in april 2014. can we update it?
      Is there any special features in latest version.

      • #21491
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        Alessandro Festa
        Participant

        If you purchased in april 2014 and did not pay after one year, I am afraid you no longer have the rights to upgrade. Bryan can surely help you on this matter.

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