- This topic has 8 replies, 5 voices, and was last updated 9 years, 6 months ago by Alessandro Festa.
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June 4, 2015 at 9:50 am #21395Alessandro FestaParticipant
Good morning,
I received today an email containing a link and password to upgrade my version to 13.0.3. When i open the link on the browser and enter the password, nothing happens and i get stuck in the same page.
Does this happen to somebody else? -
June 5, 2015 at 3:48 am #21408Bryan TipperParticipant
My initial guess is that you have spaces at the end of your password when copying/pasting. You might also want to try a different browser (as this seems to rectify these issues from time to time).
Cheers,
Bryan-
June 5, 2015 at 4:55 am #21410Alessandro FestaParticipant
Hi Bryan, thanks for your help! I probably copied a space at the end as you suggest, I am now able to download the upgrade file.
Best Regards!
Alessandro
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June 5, 2015 at 7:24 am #21411Alessandro FestaParticipant
I succesfully upgraded to 13.0.3…thanks again for your help Bryan.
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June 6, 2015 at 9:22 pm #21433RavilParticipant
Hi Alessandro!
I have a question just out of my curiosity, I don’t think that received the email with the update that you have mentioned about. Does it come to university’s email or do you need to be a purchaser of the software yourself? What version of OptiSystem did you have before?
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June 8, 2015 at 2:09 am #21463Alessandro FestaParticipant
Hi Ravil, is your license updated yearly? As you may know, minor/major releases are free only if you have a “running” subscription. The license I have is from my company but I am the reference person, this is why the email was sent to me. Let me know if my answer helps.
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June 7, 2015 at 9:36 pm #21443Dr. MohammadMahdi AriannejadParticipant
nice, version 13!!! i like it 🙂
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June 8, 2015 at 12:05 pm #21489Ajay VyasParticipant
Hi
is the update version for all licence user who has version 13.0. or not.
I have 13.0.2 . I purchased the optisystem 12.2 version in april 2014. can we update it?
Is there any special features in latest version.-
June 8, 2015 at 12:15 pm #21491Alessandro FestaParticipant
If you purchased in april 2014 and did not pay after one year, I am afraid you no longer have the rights to upgrade. Bryan can surely help you on this matter.
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