Problem with installing

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    • August 10, 2014 at 11:53 pm #13106
      Roman Ibragimov
      Participant

      Hi, everyone.
      Well, I have problem with installing optisystem 13. When I open program I will see error box. I try to reinstall OptiSystem, but it doesn’t work.

      Attachments:

      1. err.jpg

    • August 11, 2014 at 7:08 am #13108
      Bryan Tipper
      Participant

      Roman,

      Could you please send an email to support@optiwave.com with this jpg, your serial #, and your Windows OS?

      I’ll have our guys take a look at it immediately.

      Thanks!
      Bryan

      • August 11, 2014 at 9:02 am #13116
        Roman Ibragimov
        Participant

        Bryan,
        Actually, I don’t have serial number. It was 7days version from your site. I could check how Optisystem works with supporting CUDA. And after installing on win 7 x64 i got error box. My university is looking to purchase Optisystem at the moment.

    • August 11, 2014 at 9:15 am #13117
      Bryan Tipper
      Participant

      Just to confirm: You had evaluation v12.2 working fine (and now expired) and recently installed evaluation v13.0 in which you got this error message?

      Did you already try uninstalling all instances of OptiSystem (as there may be a licensing conflict between the two evaluation versions)? Also, installing on a new computer should definitely work.

      While you try that, I will ask our Office Administrator to arrange for a 15-day extension of your v13 evaluation.

      Cheers,
      Bryan

      • August 11, 2014 at 9:41 am #13118
        Roman Ibragimov
        Participant

        It’s all correct. I try to install ver. 13.0 on a new computer with RadeOn HD 7900 (my notebook Samsung R540 has integrated video card).
        I’m really grateful to you.

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