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    • #48707
      dinesh chauhan
      Participant

      i recently downloaded optisystem 15 trial version but after 4 days its showing “could not obtain license ,termination application ” .can you please resolve this

    • #48716
      Eric Tubby
      Moderator

      Hi Dinesh,

      This is usually a driver issue, or an issue with your antivirus blocking communication with the drivers.

      Are you able to access http://localhost:1947/_int_/features.html on this machine? If not, please try the following:
      Re-Installing the HASP Drivers using the command prompt

      1. Disable your antivirus (if possible)
      2. Download the HASP drivers: https://resources.optiwave.com?action=get-download&download=hasp-drivers
      3. Navigate to the folder where the file from the previous step was saved to
      4. While holding the shift key, right-click in the white space beneath the haspdinst.exe file and click the “Open command window here” option from the menu that pops up:
        Open Command Window Here
      5. In the command prompt window, type “haspdinst.exe -kp -fr -purge” (without the quotes) to uninstall the drivers
      6. Once you receive the completed message, type “haspdinst.exe -i” (without the quotes) to install the drivers
      7. Load http://localhost:1947/_int_/features.html to verify the drivers were successfully re-installed and are running.

      If you are now able to access http://localhost:1947/_int_/features.html, but are still receiving the same error message, try adding an exception in your firewall to allow hasplms.exe located in C:\Windows\System32.

    • #48717
      dinesh chauhan
      Participant

      @eric thanks

    • #48739
      dinesh chauhan
      Participant

      @eric i am unable to perform these steps because they are not working on my windows . can you please let me know any easier way

    • #48745
      Eric Tubby
      Moderator

      You could try temporarily disabling your antivirus, then re-install the evaluation. This method doesn’t have as high of a success rate, though.

      If you are still having issues, please send an email with the steps that you are having issues with, as well as a screenshot of http://localhost:1947/_int_/features.html to support[at]optiwave.com.

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