Optisystem Evaluation copy download

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    • February 4, 2015 at 6:51 am #17433
      pallab Choudhury
      Participant

      I am getting the following message during the submission of Query form to download the Evaluation copy, even though I have completed all the necessary information.

      Error: There was an error submitting your information. Please try again.

      Can you please inform me the reason of getting such message?

      Regards,
      Pallab

    • February 4, 2015 at 6:54 am #17435
      Bryan Tipper
      Participant

      Pallab,

      We have just implemented this new form and are still in the process of fine-tuning the code. Could you be so kind to send a screen shot of the error message (including the submitted data) to info@optiwave.com.

      Thanks,
      Bryan

    • February 4, 2015 at 9:20 am #17437
      Bryan Tipper
      Participant

      We made some changes about 30mins ago that fixed this issue. Please try again and let me know if you are successful.

      Cheers,
      Bryan

    • February 4, 2015 at 10:52 am #17439
      pallab Choudhury
      Participant

      Dear Bryan,

      Thanks for your reply…but the issue is still not solved.

      please check the attachment for the screenshot after the submission of query form, which show some highlighted area.

      Regards,
      Pallab

      Attachments:

      1. Optiwave-download.jpg

    • February 4, 2015 at 11:02 am #17441
      Bryan Tipper
      Participant

      Thanks – we will investigate further.

    • February 4, 2015 at 11:13 am #17442
      Bryan Tipper
      Participant

      We just made another change that should fix your problem. Can you please try once more?

      Note: I was able to reproduce this issue and confirm that the latest fix resolved it.

      Thanks,
      Bryan

    • February 4, 2015 at 12:18 pm #17444
      pallab Choudhury
      Participant

      Thanks…..It’s now working well…

      pallab

    • February 4, 2015 at 1:35 pm #17445
      Bryan Tipper
      Participant

      Great! Let me know if you need anything else.

      Bryan

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