Home Forums GENERAL Optisystem Evaluation copy download

Optisystem Evaluation copy download

Profile Photo
(joined February 2015)
Participant

I am getting the following message during the submission of Query form to download the Evaluation copy, even though I have completed all the necessary information.

Error: There was an error submitting your information. Please try again.

Can you please inform me the reason of getting such message?

Regards,
Pallab

Responses (7):

    • #17433
      Profile Photo
      pallab Choudhury
      Participant

      I am getting the following message during the submission of Query form to download the Evaluation copy, even though I have completed all the necessary information.

      Error: There was an error submitting your information. Please try again.

      Can you please inform me the reason of getting such message?

      Regards,
      Pallab

    • #17435
      Profile Photo
      Bryan Tipper
      Participant

      Pallab,

      We have just implemented this new form and are still in the process of fine-tuning the code. Could you be so kind to send a screen shot of the error message (including the submitted data) to info@optiwave.com.

      Thanks,
      Bryan

    • #17437
      Profile Photo
      Bryan Tipper
      Participant

      We made some changes about 30mins ago that fixed this issue. Please try again and let me know if you are successful.

      Cheers,
      Bryan

    • #17439
      Profile Photo
      pallab Choudhury
      Participant

      Dear Bryan,

      Thanks for your reply…but the issue is still not solved.

      please check the attachment for the screenshot after the submission of query form, which show some highlighted area.

      Regards,
      Pallab

    • #17441
      Profile Photo
      Bryan Tipper
      Participant

      Thanks – we will investigate further.

    • #17442
      Profile Photo
      Bryan Tipper
      Participant

      We just made another change that should fix your problem. Can you please try once more?

      Note: I was able to reproduce this issue and confirm that the latest fix resolved it.

      Thanks,
      Bryan

    • #17444
      Profile Photo
      pallab Choudhury
      Participant

      Thanks…..It’s now working well…

      pallab

    • #17445
      Profile Photo
      Bryan Tipper
      Participant

      Great! Let me know if you need anything else.

      Bryan

Login You must be logged in to reply to this topic.