Optisystem Evaluation copy download

[pallab ChoudhuryParticipant]

I am getting the following message during the submission of Query form to download the Evaluation copy, even though I have completed all the necessary information.

Error: There was an error submitting your information. Please try again.

Can you please inform me the reason of getting such message?

Regards,
Pallab

[Bryan TipperParticipant]

Pallab,

We have just implemented this new form and are still in the process of fine-tuning the code. Could you be so kind to send a screen shot of the error message (including the submitted data) to info@optiwave.com.

Thanks,
Bryan

[Bryan TipperParticipant]

We made some changes about 30mins ago that fixed this issue. Please try again and let me know if you are successful.

Cheers,
Bryan

[pallab ChoudhuryParticipant]

Dear Bryan,

Thanks for your reply…but the issue is still not solved.

please check the attachment for the screenshot after the submission of query form, which show some highlighted area.

Regards,
Pallab

Attachments:

1. 

   Optiwave-download.jpg
   

[Bryan TipperParticipant]

Thanks – we will investigate further.

[Bryan TipperParticipant]

We just made another change that should fix your problem. Can you please try once more?

Note: I was able to reproduce this issue and confirm that the latest fix resolved it.

Thanks,
Bryan

[pallab ChoudhuryParticipant]

Thanks…..It’s now working well…

pallab

[Bryan TipperParticipant]

Great! Let me know if you need anything else.

Bryan