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Installing Error

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    Posts
    • April 14, 2016 at 1:44 am #36627
      Kanwarjeet Singh
      Participant

      Hello.

      I have had a problem with installing of Optisystem v13. As already mentioned in earlier post that it takes a lot of time in the course of installing and seems to stop responding when “extracting files”. I tried it many times but it just seems to stop there. When i try to cancel the installing my PC stops responding. Can someone help me with the installation procedure.

      Thanks

    • April 14, 2016 at 2:05 am #36631
      Kanwarjeet Singh
      Participant

      Any suggestions what can be the possible reason this is happening?
      i will attach the screenshot. Hope that will lead to some solution.

    • April 14, 2016 at 2:28 am #36633
      Kanwarjeet Singh
      Participant

      Here i am attaching the screenshot. It is here where my PC stops responding. It takes a lot of time till here and then it fails.
      Please look at the screenshots.

      Attachments:

      1. Capture222.jpg

      • April 14, 2016 at 5:15 am #36683
        Remo De Suza
        Participant

        Hello Kanwarjeet

        I think you should consult the optiwave people. Try contacting them because it is unusual problem and in this matter they can help you out. They must help you in this installing procedure. I hope you get required help.

        Thanks and regards
        Remo

        • April 14, 2016 at 11:43 am #36707
          Kanwarjeet Singh
          Participant

          Hi Remo,

          Thank you for the suggestion. I contacted them and they told me to look for a 64 bit PC because they only support latest version i.e v14.

          Regards

        • April 14, 2016 at 11:48 am #36709
          Remo De Suza
          Participant

          Hi Kanwarjeet.
          you are welcome.

          Cheers

    • April 14, 2016 at 2:30 am #36637
      deepak jha
      Participant

      Hi Kanwarjeet,

      Try restarting your pc and then installing it will surely be of help…

      Thanks and Regards

    • April 14, 2016 at 2:31 am #36638
      Kanwarjeet Singh
      Participant

      Hi Deepak.
      I have tried almost everything. Anyway Thanks for your suggestion.

    • April 14, 2016 at 2:35 am #36641
      Kanwarjeet Singh
      Participant

      It is evaluation version of optisystem 13. It also mentions at start that i will get free access for first 30 days but however it does not get installed. I hope some comes up with a solution.
      Anyway thanks for the suggestion.

    • April 14, 2016 at 2:36 am #36642
      Ankita Sharma
      Participant

      Hi Kanwardeep,

      I would also suggest you to try reinstalling after restarting your PC… It will surely be installed…

      Regards
      Ankita

    • April 14, 2016 at 2:39 am #36643
      Kanwarjeet Singh
      Participant

      Hi Ankita
      Thank you for your suggestion but as i mentioned i have tried it quite a few times but of no help.
      Its frustrating

    • April 14, 2016 at 2:39 am #36644
      Ankita Sharma
      Participant

      Hi Kanwardeep,

      I am also using the same optisystem 13 evaluation version… It works fine.. Anyways hope you get your query resolved..

      Regards
      Ankita

      • April 14, 2016 at 2:41 am #36645
        Kanwarjeet Singh
        Participant

        I am using a older version at some other place that too works fine. I took optisystem v13 set up from someone who already has worked on it. I don’t know what is the exact problem.
        Anyway Thank you

    • April 14, 2016 at 2:45 am #36647
      Ankita Sharma
      Participant

      Hi Kanwardeep,

      Hope you get your query resolved…

      Regards
      Ankita

    • April 14, 2016 at 2:47 am #36648
      FAYIQA NAQSHBANDI
      Spectator

      HELLO KANWARJEET..

      Well as far as your problem is concerned i think it has to do with up-gradation. Version 13 has been already removed from the optiwave website and there is only version 14 available. So i think it may be the problem but i am not sure..
      Why don’t you try optisystem version 14 it is the latest released version.
      I hope you will find it helpful.

      with Regards
      FAYIQA

      • April 14, 2016 at 3:04 am #36660
        Kanwarjeet Singh
        Participant

        Hi Fayiqa.
        First of all thanks for your interest. Actually i have tried that too but it does not get installed on my PC as my laptop is 32 bit and it is exclusively for 64 bit laptops. That is the reason i am trying for 32 bit optisystem version 13. What can be the possible solution any idea?

        Regards

        • April 14, 2016 at 4:59 am #36679
          FAYIQA NAQSHBANDI
          Spectator

          HELLO KANWARJEET..
          I don’t get what could be the exact problem..I think it is the first time i am hearing about this problem..Previously there had been problems or errors while opening or accessing the software..So installation was not mentioned in any case.. Normally i would hear about “terminating license” error or something like that.. I think you should message Bryan Sir regarding this. He will give you some sort of solution to your problem… Hope it will be helpful you.

          Regards
          FAYIQA

        • April 14, 2016 at 5:03 am #36680
          Kanwarjeet Singh
          Participant

          Hi Fayiqa,
          Thank you for the help. I appreciate that whole heartedly. I tried contacting the optiwave support and Mr Bryan. Let me wait and see what is there in store.
          Anyways Thank you.

          Regards

        • April 14, 2016 at 5:05 am #36681
          FAYIQA NAQSHBANDI
          Spectator

          you are welcome KANWARJEET. Anytime

        • April 17, 2016 at 3:07 am #37326
          Kanwarjeet Singh
          Participant

          Hi Fayiqa. Thank you so much. I appreciate that.

          Regards

    • April 14, 2016 at 2:55 am #36654
      deepak jha
      Participant

      Hi Fayiqa,

      Thanks for the information that Version 13 has been already removed from the optiwave website.. I was unaware about it..

      Regards

      • April 14, 2016 at 3:06 am #36661
        Kanwarjeet Singh
        Participant

        Yes that is the reason i guess it does not get installed.

        Regards

    • April 14, 2016 at 3:01 am #36658
      Rajguru M. Mohan
      Participant

      Hi Kanwarjeet,
      The image you have attached is right image which is taken during extracting the files.
      It happens during the installation of optisystem.
      I think the problems you are talking about is related to your computer hardware or software.
      I am surprised to know such problems.
      Fisrt you should try to install the software file to other PC to check it is corrected file or not.
      Then try to install on your PC.
      Thanks and Regards
      Ranjeet

    • April 14, 2016 at 3:09 am #36662
      Kanwarjeet Singh
      Participant

      Hi Rajguru,
      Even tried that but it does not get installed. Stops at the same place. Any suggestions of how to install it successfully?

      Regards

    • April 14, 2016 at 3:22 am #36670
      Ankita Sharma
      Participant

      Hi Kanwarjeet,

      I think you should consult the optiwave support team if no solution is working they will provide you with the desired help and information which you are seeking..

      Thanks and regards

      • April 14, 2016 at 3:31 am #36672
        Kanwarjeet Singh
        Participant

        Yes Ankita. I agree to you. Your suggestion is valid.

        Thanks

    • April 14, 2016 at 3:31 am #36673
      deepak jha
      Participant

      Hi Kanwardeep,

      Ya it is better to contact optiwave support team….

      Regards

    • April 14, 2016 at 4:59 am #36678
      Ankita Sharma
      Participant

      Hi Kanwarjeet,

      Hope you get the desired help…

      Regards
      Ankita

    • April 14, 2016 at 5:17 am #36684
      Rajguru M. Mohan
      Participant

      Hi Kanwarjeet singh,
      I agree to Ankita sharma , you should contact optiwave team.
      They will definitely solve your problems.

    • April 14, 2016 at 11:39 am #36706
      Kanwarjeet Singh
      Participant

      Hi Rajguru Mohan,

      I contacted the optiwave support. They are telling me to get a 64 bit PC because they support only latest versions. I don’t know what to do now. Unfortunate.
      I need to install the version 14 then on a laboratory PC then. That can be the solution now.
      Anyway thank you all for your help and kind suggestions. I really appreciate that.

      Regards

    • April 14, 2016 at 11:47 am #36708
      Ankita Sharma
      Participant

      HI kANWARJEET,

      Well that seems to be the only option now..
      All the best..

      Thanks and Regards
      Ankita

      • April 14, 2016 at 12:39 pm #36721
        Kanwarjeet Singh
        Participant

        Hello Ankita,
        i also think so. Anyways Thanks.

        Regards

    • April 14, 2016 at 12:17 pm #36716
      Remo De Suza
      Participant

      Hi Kanwarjeet.

      yeah probably that is the solution for your problem. Actually it is kind of strange that they don’t have 32 bit set up for optisystem 14. Although most people use 64 bit Now but still it must have been an option.

      Thanks & regards
      Remo

      • April 14, 2016 at 12:44 pm #36722
        Kanwarjeet Singh
        Participant

        Hi Remo.

        I agree with you on this. They should have put up a 32 bit package as well as all softwares do come in both 32 and 64 bit package. Anyways i hope now the later version works well with my older design.

        Regards

    • April 14, 2016 at 12:47 pm #36723
      deepak jha
      Participant

      Hi Kanwarjeet,

      It is very unfortunate but it is probably the only solution which is available as of now…
      All the best..

      Thanks and Regards

      • April 14, 2016 at 12:53 pm #36726
        Kanwarjeet Singh
        Participant

        Hi Deepak,

        yes i agree but anyway i hope it works.

        Regards

    • April 14, 2016 at 12:53 pm #36725
      deepak jha
      Participant

      Hi Kanwarjeet,

      Yes I agree with you they should have put up a 32 bit package as well as all softwares do come in both 32 and 64 bit package…. anyways look at the options in hand and work accordingly…
      All the best

      Regards
      Ankita

      • April 14, 2016 at 12:57 pm #36728
        Kanwarjeet Singh
        Participant

        Thanks Deepak for your concern. It is really good platform. I appreciate

    • April 14, 2016 at 2:07 pm #36750
      Ankita Sharma
      Participant

      Hi Kanwarjeet,

      I agree with you they should have put up a 32 bit package anyways look at the options in hand and work accordingly..
      All the best..

      Regards
      Ankita

      • April 17, 2016 at 3:09 am #37327
        Kanwarjeet Singh
        Participant

        Hi Ankita,

        Thank you so much for the efforts of yours.

        Regards

    • April 14, 2016 at 4:30 pm #36779
      deepak jha
      Participant

      Hi Kanwarjeet,

      You are welcome.. I agree with you that optiwave is a good platform for discussion…
      All the best

      Thanks and Regards

      • April 17, 2016 at 3:11 am #37328
        Kanwarjeet Singh
        Participant

        Hello Deepak,
        yes i agree to that. The forum has been very helpful.
        Regards

    • April 17, 2016 at 6:00 am #37352
      Manoj Kumar
      Participant

      Hi all,

      I agree with the suggestion that should have put up a 32 bit package as well as all softwares do come in both 32 and 64 bit package… Hope thisissue is resolved by optiwave…

      Regards

    • April 17, 2016 at 5:26 pm #37679
      Rahul Tiwari
      Participant

      Hi Manoj,

      I too agree that they should have put both the 32 as well as 64 bit packages..

      Regards
      Rahul Tiwari

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