- This topic has 3 replies, 2 voices, and was last updated 2 years, 1 month ago by
Sawyer Ge.
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March 2, 2023 at 10:48 am #79970
Poonam Jindal
ParticipantI have downloaded the evaluation version of optiFDTD but each time the error appears as attached whenever I try to open the design file.
I have lost two chances of downloading the evaluation version. Kindly suggest the solution.
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March 10, 2023 at 2:41 pm #81151
Scott Newman
ModeratorDoes this happen with any design file?
Have you tried to reinstall? I am not sure what you mean by “lost two chances”.
In addition you have been using the product for some time and the evaluation is only valid for 30 days. Are you attempting to still use the same evaluation copy?
Scott
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March 10, 2023 at 2:41 pm #83755
Scott Newman
ModeratorDoes this happen with any design file?
Have you tried to reinstall? I am not sure what you mean by “lost two chances”.
In addition you have been using the product for some time and the evaluation is only valid for 30 days. Are you attempting to still use the same evaluation copy?
Scott
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March 14, 2023 at 2:37 pm #81201
Poonam Jindal
ParticipantHi Scott
Yes, I have tried to reinstall the evaluation version. That is why I am saying that I have lost two chances of installing the evaluation version. Both times the same error message pops up.
I have been using an older version of the software earlier. Some time back, I have installed the evaluation version of optiFDTD and made some design files.
But now when I installed the evaluation version for second and third time, the above attached error message is there. -
March 14, 2023 at 2:37 pm #83805
Poonam Jindal
ParticipantHi Scott
Yes, I have tried to reinstall the evaluation version. That is why I am saying that I have lost two chances of installing the evaluation version. Both times the same error message pops up.
I have been using an older version of the software earlier. Some time back, I have installed the evaluation version of optiFDTD and made some design files.
But now when I installed the evaluation version for second and third time, the above attached error message is there. -
March 16, 2023 at 2:48 pm #81203
Scott Newman
ModeratorPoonam,
I have confirmed with our IT team that this error is typically seen when a restart has not been completed after the installation of the product. Can you confirm whether or not you restarted the machine after installation.
Scott
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March 16, 2023 at 2:48 pm #83807
Scott Newman
ModeratorPoonam,
I have confirmed with our IT team that this error is typically seen when a restart has not been completed after the installation of the product. Can you confirm whether or not you restarted the machine after installation.
Scott
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