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install issue

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Eric L.
(joined December 2019)
Participant

When I install the 30-day evaluation version, it appears “unable to register the DLL/OCX: RegSvr32 failed with exit code 0x3”.

Attachments:

  1. IMG_6339-scaled.jpg

Responses (1):

    • August 2, 2020 at 10:38 am #67773
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      Eric L.
      Participant

      When I install the 30-day evaluation version, it appears “unable to register the DLL/OCX: RegSvr32 failed with exit code 0x3”.

      Attachments:

      1. IMG_6339-scaled.jpg

    • August 10, 2020 at 10:55 am #67882
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      Ahmad Atieh
      Moderator

      This issue was resolved by emails with IT department using the following the steps:
      please download “vcredist_x64.exe” by following the link: https://files.optiwave.com/index.php/s/nBxZBQYAeRQ9zxF
      The password: “9Puj8xNEGyx3NgT” (without the quotes).
      This is a Microsoft redistributable needed by “Optiwave Shared Components” and the shared components are needed by OptiSystem. After downloading please run the downloaded exe file. If there are no errors in the previous step then uninstall the OptiSystem and Optiwave Shared Components and reinstall the OptiSystem.

      Regards,
      Ahmad

      • This reply was modified 2 years, 9 months ago by Ahmad Atieh.

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