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How to request technical support for users who purchase the license

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(joined June 2014)
Participant

Hello, there

Our company purchased the license for 64 bit version. But I am new to OptiFDTD. I have been trying to simulate the transmittance and reflectance spectra of photonic crystal stuctures (like opale). I have built the periodic structure and set up the boundary conditions. But I couldn’t get anything similar to the experimental results. I tried to request technical support by sending email to support@optiwave.com. But my email was bounced back.

Our license is up in three months. I am wondering if any technical support can help me with my design files.

Thanks,

Serena

Responses (1):

    • #18941
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      Serena Zhang
      Participant

      Hello, there

      Our company purchased the license for 64 bit version. But I am new to OptiFDTD. I have been trying to simulate the transmittance and reflectance spectra of photonic crystal stuctures (like opale). I have built the periodic structure and set up the boundary conditions. But I couldn’t get anything similar to the experimental results. I tried to request technical support by sending email to support@optiwave.com. But my email was bounced back.

      Our license is up in three months. I am wondering if any technical support can help me with my design files.

      Thanks,

      Serena

    • #18964
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      Aurelien Duval
      Participant

      Hi,

      I just tested our email and it works fine now. Would you care to try again?

      Best regards

      Aurelien

      +1

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