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help disabled

(joined August 2015)
Participant

Hello everyone,
I am using optisystem 14 latest version recently downloaded from optiwave.com. i would like to know whether the Help option is disabled in the component property. I tried reinstalling the software 3 times but each time getting same kind of problem. Will it work if I insert the license dongle that was given at the time of purchase. Thanking you.

Regards,
Dhiman Kakati

Responses (7):

    • #32632

      Hello everyone,
      I am using optisystem 14 latest version recently downloaded from optiwave.com. i would like to know whether the Help option is disabled in the component property. I tried reinstalling the software 3 times but each time getting same kind of problem. Will it work if I insert the license dongle that was given at the time of purchase. Thanking you.

      Regards,
      Dhiman Kakati

    • #32674
      Profile Photo
      Aabid Baba
      Participant

      Hi Dhiman,
      I am using optiwave 14 but it works fine. I don’t know about the trail version but it works fine as far as licensed version is concerned. I am myself using licensed version. May be you should contact optiwave support for this because it shouldn’t be a problem at first place. I hope your issue gets resolved soon.
      Regards

      +1
      • #32686

        Hi Aabid,
        Thank you for the reply, Now it is working fine. I could somehow managed to get the problems solved. Actually I did not restart my computer after the installation. and now everything working fine.

        Regards,
        Dhiman

        +2
        • #32707
          Profile Photo
          Aabid Baba
          Participant

          Hello Dhiman,
          you are welcome anytime.
          Cheers!

    • #32680

      Hi Dhiman

      It is this dongle itself that u use to run the licensed version of optisystem. U should certainly try inserting the dongle and check it out. It should work , nothing as such wrong with the version of optisystem. I am myself using the same optisystem 14 version (latest) and it works fine. If even after insertion of dongle it doesn’t work u should contact support team of optiwave they would certainly help u out.

      +8
    • #32687

      Hi burhan num mina llah,
      Thanks for the reply. Now i got the problem solved after restarting the computer.

      Regards,
      Dhiman

    • #32689

      Hi Dhiman

      You are welcome. Very nice that u got the problem solved by any means as in ur case u restarted the computer.

      Regards

      Burhan

      +6
    • #32767

      HI DHIMAN
      must have been a usual system block. Good your problem is solved

      +8

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