Home Forums SYSTEM Error "Could not obtain license"

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    • #20024
      Kübra Kayır
      Participant

      hi everybody
      I installed optisystem 13v 32 bite.But it gave error. “could not obtain license terminating application.” I did not understand why? please help me

    • #20041
      Bryan Tipper
      Participant

      Kubra,

      I’ll ask our IT Support to contact you once they get into the office. My initial guess would be that you tried to install without Admin privileges – is this the case?

      Note: We also received your email with the screenshots – thanks!

      Best Regards,
      Bryan

    • #20049
      Dr Rk Sethi
      Participant

      Kubra Hi!
      This error message comes, if anyone previously evaluated OptiSystem and re-installed again it to run on the system.
      Is this the case?

    • #20880
      Kübra Kayır
      Participant

      thank guys
      Problem is interested my computer.I solved it.

    • #20893
      alistu
      Participant

      Hi everyone
      the error mentioned has happened to me in the case Mr Sethi mentioned. But now I see the reason was something else and the problem is overcome.
      So is it possible that the error ” failed to load document from storage” has any other reason than using an older version of Optisystem to open a file that has been created or edited by a newer one? Like the software not being installed properly or possible damages to the .osd files.

      • #20895
        Alessandro Festa
        Participant

        I also had that problem in the past, it was solved quickly by Optiwave IT support by sending me a patch for my license.

        +1
        • #20922
          alistu
          Participant

          Hi Alessandro,
          Was the problem you had because of trying to open an osd file with an older version of Optisystem? Thanks.

        • #20927
          Alessandro Festa
          Participant

          No the problem happened with all the files, it was fixed by sending me a setup .exe file which was made exactly for my license number. This happened with v12 and Win7 if I remember well.

      • #20908
        Ravil
        Participant

        Hi alistu,

        I have the problem you mentioned (” failed to load document from storage”) before. At that time I was using a “fresh” version of OptiSystem software. The reason in my case was that the amount of data and the schematic I have added and tried to save, was large. For some reason it became 3 times of the original file. I am pretty sure that the same error came up in that case. As you may guess, my solution was to download the file again.

    • #22063
      alistu
      Participant

      Hi Bryan,

      I am using the trial version of Optisystem 13.3 and even though I still have three days left, I get this message when I want to open the program:
      “Could not obtain license. Terminating application.”
      I have attached a screenshot of the error. What should I do? Thanks.

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