- This topic has 9 replies, 6 voices, and was last updated 9 years, 5 months ago by alistu.
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April 22, 2015 at 7:00 am #20024Kübra KayırParticipant
hi everybody
I installed optisystem 13v 32 bite.But it gave error. “could not obtain license terminating application.” I did not understand why? please help me -
April 22, 2015 at 7:09 am #20041Bryan TipperParticipant
Kubra,
I’ll ask our IT Support to contact you once they get into the office. My initial guess would be that you tried to install without Admin privileges – is this the case?
Note: We also received your email with the screenshots – thanks!
Best Regards,
Bryan -
April 22, 2015 at 9:45 am #20049Dr Rk SethiParticipant
Kubra Hi!
This error message comes, if anyone previously evaluated OptiSystem and re-installed again it to run on the system.
Is this the case? -
May 17, 2015 at 7:02 pm #20880Kübra KayırParticipant
thank guys
Problem is interested my computer.I solved it. -
May 18, 2015 at 10:30 am #20893alistuParticipant
Hi everyone
the error mentioned has happened to me in the case Mr Sethi mentioned. But now I see the reason was something else and the problem is overcome.
So is it possible that the error ” failed to load document from storage” has any other reason than using an older version of Optisystem to open a file that has been created or edited by a newer one? Like the software not being installed properly or possible damages to the .osd files.-
May 18, 2015 at 11:17 am #20895Alessandro FestaParticipant
I also had that problem in the past, it was solved quickly by Optiwave IT support by sending me a patch for my license.
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May 19, 2015 at 3:27 am #20922alistuParticipant
Hi Alessandro,
Was the problem you had because of trying to open an osd file with an older version of Optisystem? Thanks. -
May 19, 2015 at 5:31 am #20927Alessandro FestaParticipant
No the problem happened with all the files, it was fixed by sending me a setup .exe file which was made exactly for my license number. This happened with v12 and Win7 if I remember well.
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May 18, 2015 at 6:53 pm #20908RavilParticipant
Hi alistu,
I have the problem you mentioned (” failed to load document from storage”) before. At that time I was using a “fresh” version of OptiSystem software. The reason in my case was that the amount of data and the schematic I have added and tried to save, was large. For some reason it became 3 times of the original file. I am pretty sure that the same error came up in that case. As you may guess, my solution was to download the file again.
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July 1, 2015 at 5:14 pm #22063alistuParticipant
Hi Bryan,
I am using the trial version of Optisystem 13.3 and even though I still have three days left, I get this message when I want to open the program:
“Could not obtain license. Terminating application.”
I have attached a screenshot of the error. What should I do? Thanks.
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