Home Forums SYSTEM Consistent crashes with \"Error while calculating, component\"

Consistent crashes with \"Error while calculating, component\"

Profile Photo
(joined May 2015)
Participant

Hi,

Running the latest version downloaded earlier today:


Product Name: OptiSystem
Product Version: 13,0,2, 166
File Version: 13,0,2, 166

Things were working fine, however all of a sudden each time I press the calculate button the application hangs for a moment and then displays the attached error message.

It now doesn’t matter how simple I make a layout; if I just have a single CW transmitter the application will fail to calculate.

Platform is Windows 7 x64. Unfortunately I can’t easily test on another platform since virtualisation is blocked.

I’ve tried uninstalling and reinstalling the application a few times, but this doesn’t resolve the issue.

Responses (3):

    • #21181
      Profile Photo
      Timothy Creswick
      Participant

      Hi,

      Running the latest version downloaded earlier today:


      Product Name: OptiSystem
      Product Version: 13,0,2, 166
      File Version: 13,0,2, 166

      Things were working fine, however all of a sudden each time I press the calculate button the application hangs for a moment and then displays the attached error message.

      It now doesn’t matter how simple I make a layout; if I just have a single CW transmitter the application will fail to calculate.

      Platform is Windows 7 x64. Unfortunately I can’t easily test on another platform since virtualisation is blocked.

      I’ve tried uninstalling and reinstalling the application a few times, but this doesn’t resolve the issue.

    • #21200
      Profile Photo
      Bryan Tipper
      Participant

      Timothy,

      I sent this information to our support teams (so they should be contacting you shortly).

      Can you please re-attach the error message?

      Thanks,
      Bryan

    • #21207
      Profile Photo
      Damian Marek
      Participant

      Hi Timothy,

      I have the same exact OptiSystem version and platform as you, but I have not encountered this problem myself. I realize that the problem exists for any layout of components you try, but if you could please reply with an attached project that fails, I could test it out on my end to verify if the project file is corrupted.

      Regards,
      Damian

    • #41751
      Profile Photo
      Ashish Gupta
      Participant

      Hey!
      I am facing the same problem of consistent crashes while calculating. What to do further?

Login You must be logged in to reply to this topic.