Consistent crashes with \"Error while calculating, component\"

[Timothy CreswickParticipant]

Hi,

Running the latest version downloaded earlier today:


Product Name: OptiSystem
Product Version: 13,0,2, 166
File Version: 13,0,2, 166


Things were working fine, however all of a sudden each time I press the calculate button the application hangs for a moment and then displays the attached error message.

It now doesn’t matter how simple I make a layout; if I just have a single CW transmitter the application will fail to calculate.

Platform is Windows 7 x64. Unfortunately I can’t easily test on another platform since virtualisation is blocked.

I’ve tried uninstalling and reinstalling the application a few times, but this doesn’t resolve the issue.

[Bryan TipperParticipant]

Timothy,

I sent this information to our support teams (so they should be contacting you shortly).

Can you please re-attach the error message?

Thanks,
Bryan

[Damian MarekParticipant]

Hi Timothy,

I have the same exact OptiSystem version and platform as you, but I have not encountered this problem myself. I realize that the problem exists for any layout of components you try, but if you could please reply with an attached project that fails, I could test it out on my end to verify if the project file is corrupted.

Regards,
Damian

[Ashish GuptaParticipant]

Hey!
I am facing the same problem of consistent crashes while calculating. What to do further?