Hello Mohammad ridh al,
I feel it is a strange problem you are facing. I guess it has more or less to do with your system only. I don’t think this could be an issue which can be due to accessing optisystem tool. Well yeah, now you think it to be related to Optisystem , i suggest you to do what other members have already told you to do that contacting the optiwave support. May be they can help. I hope your issue gets resolves ASAP.
Regards