- This topic has 9 replies, 6 voices, and was last updated 9 years, 2 months ago by
alistu.
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April 22, 2015 at 7:00 am #20024
Kübra Kayır
Participanthi everybody
I installed optisystem 13v 32 bite.But it gave error. “could not obtain license terminating application.” I did not understand why? please help me -
April 22, 2015 at 7:09 am #20041
Bryan Tipper
ParticipantKubra,
I’ll ask our IT Support to contact you once they get into the office. My initial guess would be that you tried to install without Admin privileges – is this the case?
Note: We also received your email with the screenshots – thanks!
Best Regards,
Bryan -
April 22, 2015 at 9:45 am #20049
Dr Rk Sethi
ParticipantKubra Hi!
This error message comes, if anyone previously evaluated OptiSystem and re-installed again it to run on the system.
Is this the case? -
May 17, 2015 at 7:02 pm #20880
Kübra Kayır
Participantthank guys
Problem is interested my computer.I solved it. -
May 18, 2015 at 10:30 am #20893
alistu
ParticipantHi everyone
the error mentioned has happened to me in the case Mr Sethi mentioned. But now I see the reason was something else and the problem is overcome.
So is it possible that the error ” failed to load document from storage” has any other reason than using an older version of Optisystem to open a file that has been created or edited by a newer one? Like the software not being installed properly or possible damages to the .osd files.-
May 18, 2015 at 11:17 am #20895
Alessandro Festa
ParticipantI also had that problem in the past, it was solved quickly by Optiwave IT support by sending me a patch for my license.
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May 19, 2015 at 3:27 am #20922
alistu
ParticipantHi Alessandro,
Was the problem you had because of trying to open an osd file with an older version of Optisystem? Thanks. -
May 19, 2015 at 5:31 am #20927
Alessandro Festa
ParticipantNo the problem happened with all the files, it was fixed by sending me a setup .exe file which was made exactly for my license number. This happened with v12 and Win7 if I remember well.
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May 18, 2015 at 6:53 pm #20908
Ravil
ParticipantHi alistu,
I have the problem you mentioned (” failed to load document from storage”) before. At that time I was using a “fresh” version of OptiSystem software. The reason in my case was that the amount of data and the schematic I have added and tried to save, was large. For some reason it became 3 times of the original file. I am pretty sure that the same error came up in that case. As you may guess, my solution was to download the file again.
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July 1, 2015 at 5:14 pm #22063
alistu
ParticipantHi Bryan,
I am using the trial version of Optisystem 13.3 and even though I still have three days left, I get this message when I want to open the program:
“Could not obtain license. Terminating application.”
I have attached a screenshot of the error. What should I do? Thanks.
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