How to request technical support for users who purchase the license - Optiwave

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This topic has 1 reply, 2 voices, and was last updated 9 years, 8 months ago by Aurelien Duval.

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- March 23, 2015 at 5:29 pm #18941
  
  Serena Zhang
  Participant
  
  Hello, there
  
  Our company purchased the license for 64 bit version. But I am new to OptiFDTD. I have been trying to simulate the transmittance and reflectance spectra of photonic crystal stuctures (like opale). I have built the periodic structure and set up the boundary conditions. But I couldn’t get anything similar to the experimental results. I tried to request technical support by sending email to support@optiwave.com. But my email was bounced back.
  
  Our license is up in three months. I am wondering if any technical support can help me with my design files.
  
  Thanks,
  
  Serena
- March 24, 2015 at 1:55 pm #18964
  
  Aurelien Duval
  Participant
  
  Hi,
  
  I just tested our email and it works fine now. Would you care to try again?
  
  Best regards
  
  Aurelien
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