[Sawyer GeModerator]

Hello Dinie,

In order to help you, we would need more information.
Can you please send the screenshots of the pages: http://localhost:1947/_int_/features.html and http://localhost:1947/_int_/diag.html to support@optiwave.com?
We would also need a screenshot of the error message.

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Mohammad,

Error 45 happens when the user tries to change the computer system time. Once this happens, we are not able to help.

Sawyer

[Sawyer GeModerator]

Hello Bilohit,

We have responded to your question through email.

Thanks,

Sawyer

[Sawyer GeModerator]

Hello Haitham,

Are you using a virtual machine to run our evaluation software? Please note that the evaluation version doesn’t support this feature.

If you have further questions, please feel free to contact us at support@optiwave.com

Best,

Sawyer

[Sawyer GeModerator]

Hello Melvin,

We always provide our latest version for evaluation. Please contact your university for V14. Or you can send your request to sawyer.ge@optiwave.com, I can refer you to our local distributor.

Thanks for your understanding.

Sawyer

[Sawyer GeModerator]

Hello Kenneth,

Please send your full contact information including your license SN to sawyer.ge@optiwave.com

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Daniel,

Please send your inquiry to sawyer.ge@optiwave.com.

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Buse,

Thank you for your interest in Opstisystem. While we understand your situation, we cannot offer options beyond our current student license. Unfortunately, we’re unable to provide shorter-term licenses or additional discounts at this moment.

You might consider:
1. Checking with your university for assistance
2. Sharing costs with classmates
3. Adjusting your project timeline

We appreciate your understanding and wish you success with your final project.

Best regards,
Sawyer

[Sawyer GeModerator]

Hello Paakhi,

Please contact sales@optiwave.com.

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Saikat,

Please send your request to sales@optiwave.com

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Daira,

———————————————————————————————————————————
In order to help I would need to know what type of license you are using.
1. Are you trying to run the product 30 day evaluation?
2. If you purchased the product license I would need the license serial number.
3. If this is a cloud license I would need the customer ID and PCID.
4. Please send us (support@optiwave.com) the screenshots of the pages: http://localhost:1947/_int_/features.html and http://localhost:1947/_int_/diag.html .

———————————————————————————————————————————
Best,

Sawyer

[Sawyer GeModerator]

Hello Leila,

You can visit https://optiwave.com/?evaluations to download our evaluation versions.

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Ankit,

Can you review the below installation instructions and confirm you were following them? Thanks.

Install OptiFDTD on each client machine.
Log onto the client machine as administrator. Insert the installation CD to the CD-ROM.
Go to the OptiFDTD 16 Setup folder.
Run setup.exe

Install the License Key Run-time Environment software (HASP Run- time) on a separate computer which is intended to act as the License Server Computer.
Ensure you have Administrator privileges.
Do NOT connect the hardware key to the license server computer until requested.
Insert the installation CD to the CD-ROM.
Unpack the “Sentinel_LDK_Run-time_setup.zip” archive and run the “HASPUserSetup.exe”.
Follow the on-screen instructions Connect the hardware key to the server.
Open the page: http://localhost:1947/_int_/devices.html to verify that the hardware key is detected.

If the problem persistes, please contact support@optiwave.com with your error message and license information.

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Ankit,

Can you review the below installation instructions and confirm you were following them? Thanks.

Install OptiFDTD on each client machine.
Log onto the client machine as administrator. Insert the installation CD to the CD-ROM.
Go to the OptiFDTD 16 Setup folder.
Run setup.exe

Install the License Key Run-time Environment software (HASP Run- time) on a separate computer which is intended to act as the License Server Computer.
Ensure you have Administrator privileges.
Do NOT connect the hardware key to the license server computer until requested.
Insert the installation CD to the CD-ROM.
Unpack the “Sentinel_LDK_Run-time_setup.zip” archive and run the “HASPUserSetup.exe”.
Follow the on-screen instructions Connect the hardware key to the server.
Open the page: http://localhost:1947/_int_/devices.html to verify that the hardware key is detected.

If the problem persistes, please contact support@optiwave.com with your error message and license information.

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Miroslav,

Can you send your request to sawyer.ge@optiwave.com?

Thanks.

Sawyer