[Sawyer GeModerator]

Hello Saikat,

Please send your request to sales@optiwave.com

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Daira,

———————————————————————————————————————————
In order to help I would need to know what type of license you are using.
1. Are you trying to run the product 30 day evaluation?
2. If you purchased the product license I would need the license serial number.
3. If this is a cloud license I would need the customer ID and PCID.
4. Please send us (support@optiwave.com) the screenshots of the pages: http://localhost:1947/_int_/features.html and http://localhost:1947/_int_/diag.html .

———————————————————————————————————————————
Best,

Sawyer

[Sawyer GeModerator]

Hello Leila,

You can visit https://optiwave.com/?evaluations to download our evaluation versions.

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Ankit,

Can you review the below installation instructions and confirm you were following them? Thanks.

Install OptiFDTD on each client machine.
Log onto the client machine as administrator. Insert the installation CD to the CD-ROM.
Go to the OptiFDTD 16 Setup folder.
Run setup.exe

Install the License Key Run-time Environment software (HASP Run- time) on a separate computer which is intended to act as the License Server Computer.
Ensure you have Administrator privileges.
Do NOT connect the hardware key to the license server computer until requested.
Insert the installation CD to the CD-ROM.
Unpack the “Sentinel_LDK_Run-time_setup.zip” archive and run the “HASPUserSetup.exe”.
Follow the on-screen instructions Connect the hardware key to the server.
Open the page: http://localhost:1947/_int_/devices.html to verify that the hardware key is detected.

If the problem persistes, please contact support@optiwave.com with your error message and license information.

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Ankit,

Can you review the below installation instructions and confirm you were following them? Thanks.

Install OptiFDTD on each client machine.
Log onto the client machine as administrator. Insert the installation CD to the CD-ROM.
Go to the OptiFDTD 16 Setup folder.
Run setup.exe

Install the License Key Run-time Environment software (HASP Run- time) on a separate computer which is intended to act as the License Server Computer.
Ensure you have Administrator privileges.
Do NOT connect the hardware key to the license server computer until requested.
Insert the installation CD to the CD-ROM.
Unpack the “Sentinel_LDK_Run-time_setup.zip” archive and run the “HASPUserSetup.exe”.
Follow the on-screen instructions Connect the hardware key to the server.
Open the page: http://localhost:1947/_int_/devices.html to verify that the hardware key is detected.

If the problem persistes, please contact support@optiwave.com with your error message and license information.

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Miroslav,

Can you send your request to sawyer.ge@optiwave.com?

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Miroslav,

Can you send your request to sawyer.ge@optiwave.com?

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Vishakha,

Thanks for your intereste in our product,
I have replied to your email. Can you check your inbox?

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Munguntulga,

Unfortunately, we don’t extend the evaluation period. We expect our users to lease or purchase our software after this period.

If you are interested in the price, please contact me at sawyer.ge@optiwave.com.

Thanks for your understanding and support.

Best,

Sawyer

[Sawyer GeModerator]

Hello Munguntulga,

Please access the evaluation from your account dashboard at https://optiwave.com/?evaluations

Best,

Sawyer

[Sawyer GeModerator]

Hello Amitoj,

Thanks for your post.
Your request has been assigned to our distributor in India. They will contact you soon.

Best,

Sawyer

[Sawyer GeModerator]

崔延钊，你好：

请问你有什么具体需求吗？
可以把你的问题发到support@optiwave.com

谢谢

Sawyer Ge

[Sawyer GeModerator]

Hello Suhani,

Can you send your request to sawyer.ge@optiwave.com?

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Vivek,

I have replied to your request through email.

Thanks.

Sawyer

[Sawyer GeModerator]

Hello Munguntulga,

Can you send your full contact information to sales@optiwave.com?

Thanks.