Optisystem Crash, will not run

[Duane Harvey]

Hello,

I am currently trying to evaluate Optisystem 21. Whenever I try to open an example the software experiences a hard crash (no warnings or messages). I though maybe this was an activation issue, since there were no instruction to activate the evaluation software. but i don’t even get a ressponse to selecting [Help]->{About].

Specs: OS is Windows 10 Enterprise (64-bit, Build 19045), processor is 2.5GHz i7 and 32G of RAM.

Can you help me with this issue? I would like to evaluate the software. Thank you.

Duane

[Ahmad Atieh]

Hello Duane,
I’ve communicate with you through email. However, here are the possible steps to resolve the issue.

You need to reboot the computer after installation.

Please try:
• Uninstall all versions of OptiSystem from your computer (we are note sure whether you have another version on your computer)
• Reboot
• Manually delete all OptiSystem folders from “Program Files/Optiwave/” folder
• Install OptiSystem again
• Reboot
Regards,
Ahmad

[Author]

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