Hello Daira,
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In order to help I would need to know what type of license you are using.
1. Are you trying to run the product 30 day evaluation?
2. If you purchased the product license I would need the license serial number.
3. If this is a cloud license I would need the customer ID and PCID.
4. Please send us (support@optiwave.com) the screenshots of the pages: http://localhost:1947/_int_/features.html and http://localhost:1947/_int_/diag.html .
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Best,
Sawyer