Home Forums SYSTEM OptiSystem 23.0 – 30-day evaluation license not received

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    • #90908

      Hello,

      I registered for the OptiSystem 23.0 30-day evaluation.

      I only received the account activation and welcome emails, but I did not receive any license file or activation instructions.

      OptiSystem opens, but when I try to open or create a project, I get:

      “License unavailable. Error #SH202: License not available [7]”
      “Could not obtain license. Terminating application.”

      In Sentinel Admin Control Center I see:

      Vendor: DEMOMA – evaluation
      Key Type: Reserved for New SL Key
      Features: No Features found

      It looks like the evaluation license has not been activated or assigned to my computer.

      Please send me the correct 30-day evaluation license or activation instructions.

      Regards.

    • #90916
      Saurabh Bedi
      Moderator

      Hello Adrian,

      Thanks for reaching out to us.

      In order to further assist, I would like to have some more information from you. Can you please send us the screenshot of the error message you get?

      Also, please send us the screenshot of the following links:
      http://localhost:1947/int/devices.html
      http://localhost:1947/int/features.html
      http:/localhost:1947/int/diag.html

      Can you also share with us what antivirus software you are using?

      Kindly send all this information to support@optiwave.com.

      Best,
      Saurabh.

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