Dear Angshumoni,
Thanks for reaching Optiwave!
Before moving further, we would like to have some more information from you:
• University/Company:
• Job Title:
• University/Company Email:
• Phone Number:
Also, do you have a purchased license or are you using a evaluation license (30-days trial version)? If you have a purchased license, can you please share the license serial number?
At last, if possible, would you mind sharing your simulation project file in a zipped format? It will be required to debug your issue.
Please share all the above information at support@optiwave.com. We need all this information to assist you further.
Best,
Saurabh Bedi.