Hello,
Thanks for reaching us!
In order to proceed further and provide you with the most relevant information and support, I would appreciate it if you could share a few additional details about yourself:
• University/Company:
• Job Title:
• University/Company Email:
• Phone Number:
Also, are you using 30-day evaluation license or do you have a paid license? If paid license, can you please share the license serial number?
We need all this information in order to proceed further. Kindly share all this information at support@optiwave.com
Best,
Saurabh Bedi.